Frequently asked questions
How do I make a booking?
Simply contact us via one of the methods listed on the 'Contact Us' page and the Centre Manager will respond as soon as possible with availability and further details. A provisional booking will be made initially, followed by confirmation of your booking as soon as payments and a completed booking form have been received. This will all be detailed during the booking process.
Do I have to pay a deposit to secure the booking?
You will be required to complete and return a booking form, along with a £50 deposit (returnable after the event subject to conditions), and half of the total booking cost in advance.
How can I pay?
Cheques (made payable to The Elgar Centre), cash or BACS payments. Please ask for our bank details when booking if you would like to make a BACS payment transfer. We are unable to accept card payments at present.
Do I have to collect keys for my booking?
No. We have keyholders who open and close before and after all of our bookings. You will be provided with their contact details before your booking in case of any emergencies.
What happens if I want to cancel my booking?
You will receive a full refund if your booking is cancelled at least 4 weeks in advance of your booking date.
Do you have a kitchen?
Yes. We have a fully equipped kitchen on site available to hire at a cost of £5 per booking. The kitchen includes plenty of work space for food preparation, fridge/freezer, oven and hob, toaster, microwave, several kettles, urn, supply of mugs, glasses, cutlery and crockery. The kitchen also has an electronically operated hatch that links through to the central foyer area.
Do I have to book time to set up and pack away?
Yes. The time you book and pay for is the time you will have access from and to, so if you require additional time to set up before a party or clean up afterwards, please take this into consideration when booking.
Do I have to clean up afterwards?
Yes. All tables and chairs must packed away in the designated areas. Any spillages must be cleaned up, floors must be swept, decorations removed, and all rubbish must be taken away with you. In order to have your deposit returned, the centre must be left in an acceptable, clean and tidy state.
Is the venue accessible for wheelchairs?
Yes. The venue is accessible at both the front and rear via stairs and ramps. The facilities are all on one level and we have a Disabled WC.
Do you have a carpark?
Yes. We have a private carpark available for visitors to the centre. This has a total of 40 spaces, plus 4 disabled spaces. There is also a public carpark a short distance away if our carpark becomes full. **Please note that our carpark is not open 24 hours a day, so if you are not using the centre and have parked in it, it is possible your car may be locked in**
Do you have tables and chairs?
Yes. We have a storage area adjoining the Oak Room, containing tables and chairs for you to utilise. Please see photos of these in the gallery.
Can I have a BBQ at the centre or on the playing fields?
No. Due to insurance, we are unable to permit any kind of BBQs on the premises or playing fields.
Can I have a bouncy castle?
Yes, bouncy castles are permitted providing the supplier has relevent insurance. Please see our 'links' page to view details of our preferred bouncy castle supplier.
What is the capacity of your rooms?
The large Oak Room can accommodate around 100 people for a party, but you may wish to consider hiring additional space in the centre to allow for more guests or greater flexibility. The smaller room can accommodate 20-30 people. The foyer area can accommodate around 50 people.
If there are any questions you may need to ask that have not been covered above, please do not hesitate to contact us.
Simply contact us via one of the methods listed on the 'Contact Us' page and the Centre Manager will respond as soon as possible with availability and further details. A provisional booking will be made initially, followed by confirmation of your booking as soon as payments and a completed booking form have been received. This will all be detailed during the booking process.
Do I have to pay a deposit to secure the booking?
You will be required to complete and return a booking form, along with a £50 deposit (returnable after the event subject to conditions), and half of the total booking cost in advance.
How can I pay?
Cheques (made payable to The Elgar Centre), cash or BACS payments. Please ask for our bank details when booking if you would like to make a BACS payment transfer. We are unable to accept card payments at present.
Do I have to collect keys for my booking?
No. We have keyholders who open and close before and after all of our bookings. You will be provided with their contact details before your booking in case of any emergencies.
What happens if I want to cancel my booking?
You will receive a full refund if your booking is cancelled at least 4 weeks in advance of your booking date.
Do you have a kitchen?
Yes. We have a fully equipped kitchen on site available to hire at a cost of £5 per booking. The kitchen includes plenty of work space for food preparation, fridge/freezer, oven and hob, toaster, microwave, several kettles, urn, supply of mugs, glasses, cutlery and crockery. The kitchen also has an electronically operated hatch that links through to the central foyer area.
Do I have to book time to set up and pack away?
Yes. The time you book and pay for is the time you will have access from and to, so if you require additional time to set up before a party or clean up afterwards, please take this into consideration when booking.
Do I have to clean up afterwards?
Yes. All tables and chairs must packed away in the designated areas. Any spillages must be cleaned up, floors must be swept, decorations removed, and all rubbish must be taken away with you. In order to have your deposit returned, the centre must be left in an acceptable, clean and tidy state.
Is the venue accessible for wheelchairs?
Yes. The venue is accessible at both the front and rear via stairs and ramps. The facilities are all on one level and we have a Disabled WC.
Do you have a carpark?
Yes. We have a private carpark available for visitors to the centre. This has a total of 40 spaces, plus 4 disabled spaces. There is also a public carpark a short distance away if our carpark becomes full. **Please note that our carpark is not open 24 hours a day, so if you are not using the centre and have parked in it, it is possible your car may be locked in**
Do you have tables and chairs?
Yes. We have a storage area adjoining the Oak Room, containing tables and chairs for you to utilise. Please see photos of these in the gallery.
Can I have a BBQ at the centre or on the playing fields?
No. Due to insurance, we are unable to permit any kind of BBQs on the premises or playing fields.
Can I have a bouncy castle?
Yes, bouncy castles are permitted providing the supplier has relevent insurance. Please see our 'links' page to view details of our preferred bouncy castle supplier.
What is the capacity of your rooms?
The large Oak Room can accommodate around 100 people for a party, but you may wish to consider hiring additional space in the centre to allow for more guests or greater flexibility. The smaller room can accommodate 20-30 people. The foyer area can accommodate around 50 people.
If there are any questions you may need to ask that have not been covered above, please do not hesitate to contact us.
The Elgar Centre is Registered Charity No. 1145093
© The Elgar Centre - All Rights Reserved.
The Elgar Centre accept no responsibility for externally linked web sites.
© The Elgar Centre - All Rights Reserved.
The Elgar Centre accept no responsibility for externally linked web sites.
